Once you’ve created your SLS Hub account, you will need to finish setting up your account by answering a few more questions.

On the “Your SLS Hub Account Has Been Created!” page review the following options and make your selection:

• I am a current or past member of a club

• I am a brand new member joining a club or other organisation for the first time

1. Hover over the “I am a brand new member joining a club or other organisation for the first time” tile

2. Select “Proceed to Join Form”

2. Select the club you want to join and “I am a parent/guardian (18+) looking to sign up my child/family” if the scenario applies to you

If you are looking to sign up your child/children only you must go back to the Sign In page and create an SLS Hub account for each child under their own name

4. Select “I am looking to sign up myself and family members” if the scenario applies to you

5. Select “Next”

6. Enter the details of at least one primary member (Note: this must be the parent or guardian’s info)

7. Enter the details of at least one standard member

8. Select “Next”

9. Enter your contact and emergency contact details and select “Next”

Parent/guardian details are required for anyone <18 years of age. They will be copied in on all email/SMS communication.

10. Tick to recognise and accept the Declaration

If one of the family members is <18 years of age, the parent/guardian must acknowledge the membership declaration on their behalf

11. Select “Next”

12. Select the applicable joining fees for each member and select “Next”

13. Select the applicable add-on fees for each member and select “Next”

14. View a summary of the fees you will pay

15. Select your desired payment method

16. If you selected “Card” then enter the relevant details

17. Select “Pay” or “Next”

Your membership application is now successfully submitted!

Once payment has been made, the club will process your membership request and send you an email when it has been approved.

1. Hover over the “I am a brand new member joining a club or other organisation for the first time” tile

2. Select “Proceed to Join Form”

2. Select the club you want to join and “I am an individual looking to join a SLS Club” if the scenario applies to you

3. Select “Next”

4. Enter your personal details and select “Next”

5. Enter your contact and emergency contact details and select “Next”

You are required to provide your parent/guardian details if you are <18 years of age. They will be copied in on all email/SMS communication.

6. Tick to recognise and accept the Declaration

Your parent/guardian must acknowledge the membership declaration on your behalf if you are <18 years of age

7. Select “Next”

8. Select the applicable joining fees and select “Next”

9. Select the applicable add-on fees and select “Next”

10. View a summary of the fees you will pay

11. Select your desired payment method

12. If you selected “Card” then enter the relevant details

13. Select “Pay” or “Next”

Your membership application is now successfully submitted!

Once payment has been made, the club will process your membership request and send you an email when it has been approved.

1. Hover over the “I am a current or past member of a club” tile

2. Select “Proceed to Member Verification”

3. Enter your details and select “Confirm”

4. Confirm where you would like your verification code to be sent

5. Receive a verification code via email or text message

6. Enter the code and select “Verify Code”

Your account is now successfully linked! You can manage your current membership(s) or renew a past membership.

1. Navigate to the SLS Hub Sign In page

2. Select “Forgot Username or Password”

3. If you’ve forgotten your password, enter your Username and select “Send Verification Code”

4. Receive a code via email

5. Enter the code and select “Verify Code” (Note: you must wait 30 seconds before you can select “Re-send Code”)

7. Enter your new password and select “Reset Password”

Your password has been updated! You can now log into your SLS Hub account using your new password.

1. Navigate to the SLS Hub Sign In page

2. Select “Forgot Username or Password”

3. If you’ve forgotten your Username, enter your Email and First Name and select “Send Reminder”

4. If the system recognises the Email and First Name you provided, you will see a success message.

5. Receive an email containing your Username.

5. Select the SLS Hub hyperlink in the email and log into the SLS Hub using your username and password.

1. Select the “Renew” button (Note: you will not be able to view this button if you have a pending Renew Club Membership, Change Sub-Membership Category, Archive Membership, or Transfer request)

2. Select the season you would like to renew for

If you are already registered for the current season → only the next season will show in the dropdown.

If you are registered for the previous season (or any previous one including if you are archived) → only the current and next season will show in the dropdown

3. Tick the member declaration to acknowledge it and select “Next” (Note: if you are under 18 years old, an additional declaration will show and must be ticked/acknowledged by your parent/guardian)

4. Select your renewal fee and add-on fees (if applicable) and select “Next”

5. View a summary of the fees you will pay

6. Select your desired payment method and enter the relevant details (Note: the available payment methods will depend on the organisation you are renewing for)

7. If you are paying via Credit Card: Select “Pay and Submit Request”

8. If you are paying via Bank Transfer or Other: Select “Next”

9. Review the details or your request and select “Pay and Submit Request” (if you are paying via Credit Card) or “Submit Request” (if you are paying via Bank Transfer or Other)

Your renewal application has been submitted successfully!

The club will process your renewal request and send you an email when it has been approved.

1. Select “Join/Transfer to a New Organisation” (Note: you will not be able to view this button if you have a pending Transfer or Change Sub-Membership Category request)

2. Enter the transfer details and select “Next”

3. Update your personal details if necessary, acknowledge the declaration and select “Submit”.

4. Review your request and select “Submit Request”

Your request is now successfully submitted! Once your current club and new club review and approve this request, the changes will be reflected on your Organisations page.

1. Select More > Memberships > Family Group(s) then select “Create New Family Group” button (Note: you will not be able to view this button if you have a pending New Family Group request or are under 18 years old)

2. Make your selection and select “Next”

3. Enter the relevant details and select “Next”

4. Search for your family members and select “Add” to add them to your family group.

Note:

• You (the primary member) are automatically placed in the family group so you only need to add your other family members.

• For privacy reasons, the person you search for must match the details we have on file in order to add them to your Family Group. If you are having difficulty finding members of your family, contact your club who can assist.

4. When you are done adding family members select “Submit”

6. View a confirmation pop-up and select “Submit Request”

Your request is now successfully submitted!

Once your club reviews and approves this request, your new Family Group’s status of “Pending” will disappear.

If you added new members to your family group, the “Pending Approval” indicator will be removed as well.

Create Family Group - add existing members

1. Select the “Add Member” button (Note: you will not be able to view this button if you have a pending Transfer request or are under 18 years old or a standard member of the family group)

2. Select “Existing Members” and “Next”

3. Search for an existing member and select “Add”

4. When you are done adding members select “Submit”

5. View a confirmation pop-up and select “Submit Request”

Your request is now successfully submitted!

Once your club reviews and approves this request, the “Pending Approval” indicator will be removed from the member’s name and they will officially be a part of this Family Group.

1. Select More > Memberships > Family Group(s) then select “Create New Family Group” button

Note: you will only be able to create a family group and add a brand-new member if: -

1. You have a current membership at a club, and when you log in to your Hub and view your memberships, you can see the club/s you are a member of.

2. You are over 18 years of age

3. You don’t currently have a request submitted for a new family group.

2. Select “Brand New Members” and select “Next”

3. Enter the relevant details and select “Next”

4. Enter the details for at least one new member (you can add more than one)

• since you are creating the family group, you will automatically be assigned as the primary member and don’t need to fill in your details

• if the new member you are adding is less than 18 years old, you will be required to fill in a parent/guardian contact for them

5. Once you are done adding members to your family group, select “Next”

6. Tick to recognise and accept the Declaration (Note: the parent/guardian must acknowledge the membership declaration on the member’s behalf if they are less than 18 years of age)

7. Select the applicable joining fee for the newly added members and select “Next”

8. Select the applicable add-on fees for the newly added members (Note: if there are no add-on fees available for all of the newly added family members, then this e page won’t show)

9. View a summary of the fees you will pay

10. Select your desired payment method (Note: the available payment options are determined by your club)

11. If you selected “Card” then enter the relevant details

12. Select “Next”

13. View a confirmation pop-up and select “Submit Request”

Your request has successfully been submitted for approval!

A record of this request to create a new family group will appear in the following areas:

Area

Type

Status

System

Area

Type

Status

System

History - Requests page (of the user submitting the request)

“New Family Group”

“Pending - Waiting on Club”

SLS Hub

User - Change Log (of the user submitting the request)

“Request: New Family Group”

-

Pending Requests

“New Family Group”

“Pending”

SG

Once your club reviews and approves this request, your new Family Group’s status of “Pending” will disappear.

The “Pending Approval” indicator will be removed as well.

1. Select “Renew”

• the box “Update in LSO” must be ticked for the Organisation’s settings in SurfGuard for this button to show

• you will not be able to view this button if you are under 18 years old, a standard member of the family group, or have a pending New Family Group, New Family Group Member, Delete Family Group, Leave Family Group, Renew Club Membership, or Transfer request

• If the club does not have at least one Active price list item set up then a pop-up will show:

2. Select the season and member you would like to renew for

• If you are already registered for the current season → only the next season will show in the dropdown.

• If you are registered for the previous season (or any previous one including if you are archived) → only the current and next season will show in the dropdown

3. Tick to recognise and accept the Declaration and select “Next”

3. Select the renewal fee and add-on fees (if applicable) and select “Next”

If you tick “Next” and there is a family group member selected that does not have a price list item set up for their sub-membership category or from the “Other" category, then a pop-up error message will show and you will not be able to proceed until you untick that member.

4. View a summary of the fees you will pay

5. Select your desired payment method and enter the relevant details (Note: the available payment methods will depend on the organisation you are renewing for)

6. If you are paying via Credit Card: Select “Pay and Submit Request”

7. If you are paying via Bank Transfer or Other: Select “Next”

7. Review the details of your request and select “Pay and Submit Request” (if you are paying via Credit Card) or “Submit Request” (if you are paying via Bank Transfer or Other)

Your renewal application is now submitted!

The club will process your renewal request and send you an email when it has been approved.

1. Select the “$” sign

2. View the club’s price list in two sections

3. Add the details for at least one transaction and select “Next”

3. View a summary of the fees you will pay

4. Fill in your payment details and select “Pay”

Your payment has been successful!

You will receive an email with details of the payment and a receipt attached. If you are less than 18 years old, you parent/guardian(s) will receive one as well.

You can find a copy of this transaction under More: History → Transactions and a copy of this order under More: History → Orders.

• A Family Group is a grouping of people in one club for the purposes of data management where it is assumed the primary member(s) in control of the group have some legal standing to manage the Group.

• Family Groups consists of Primary member(s) who can manage the group and standard members who can be managed in the group.

• A Family Group can only exist where there is at least one Primary and one Standard member.

• A Primary member must be over 18 years old.

• Family Groups can only be created by members 18 years and over

• Email notifications will be sent when a person is demoted or removed from a group.

• Clubs must approve all requests initiated from the Family Groups area via Pending Requests in SurfGuard

• Club Officers can manage the groups and perform all other family group functions from within Surfguard.

• You can be a member of more than one family group in one club

• Any disputes or issues around the creation, data management or dissolution of a group should be raised with your Club in the first instance.

• All users of the SLS Hub automatically agree to abide by all SLSA and State / Branch and Club Terms of Use, Privacy and other Policies, Regulations and guidelines.

• The use of family groups in the SLS Hub is not compulsory.